Fosdick Fulfillment | Customer Service Center | Beyond the Pack

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Customer Service Center

Customer service is absolutely mission-critical to any direct-to-consumer campaign. Our Customer Service Center will act as an extended voice of your company, focused on maintaining buyer satisfaction and ensuring that all concerns are addressed with the utmost care and thoughtfulness.

Our customer service support includes:

  • Database synchronized IVR
  • Inbound customer service
  • Outbound customer service
  • Refund, credit and return processing
  • Mail and email correspondence
  • Tracers and claims
  • Chargeback investigations and reconciliation
  • Call tags
  • Customer messaging
  • Extended hours of operation
  • Upselling and scripted save-the-sale efforts
  • Detailed Reporting
  • Shared or Dedicated Environments
  • Bi-Lingual Reps