Internet E-Commerce
Consumers are buying online with more confidence and frequency than retailers could have imagined. To keep up with the demands of your e-commerce, Fosdick has several business systems in place.
Fosdick's Role
Receipt of Order
Fosdick receives Internet generated orders through several marketing channels including:
- Our Custom Shopping Cart Solution
- Use our shopping cart solution or your own, Fosdick can import the orders for timely and efficient processing. Choices include batch or real time processing.
- Fosdick Customer Service Center
- Many product inquiries are converted into orders by our experienced CSR staff.
Order Processing
Our dedicated staff of programmers and data processing personnel provide a secure environment for the first phase of the orders. Orders received are presented to our approved Merchant Processors for authorization. Upon authorization approved orders are printed on labels or order sets and presented to our warehouse. If rejected orders are recycled/reprocessed or permanently rejected subject to decline code. Backorders, for out of stock items, are managed through our backorder system.
Complete access to reports and all activity is available through our Internet Web Interface. Please visit our MIS Team section for more information.
Fosdick Warehouse
Working in direct communication with our Data Center, our Warehousing Services Department will pick, pack and ship orders forwarded by the Data Center. Clients of Fosdick optimize their postage by selecting which location(s) they ship from. Reno, Nevada & Wallingford, Connecticut provide ideal shipping locations.
Fosdick Customer Service Center
Perhaps the most important aspect of any direct marketing program is to deliver great customer service that leads to repeat sales. Please visit our Customer Service Center section for more information.
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