Television Direct Response
Television, as a medium for sales of existing and new products, has never been better. Countless products have found success through television sales because this medium allows potential customers to see the product in action. Fosdick is a pioneer in providing television direct support for a wide variety of Infomercial and Short Form promotions. As a member of the Electronic Retailing association Fosdick has provided fulfillment support to our nation's top Television marketers. We currently ship in excess of 10 million DRTV orders annually.
Fosdick's Role
Receipt of Order
Fosdick receives television generated orders through several marketing channels including:
- Inbound Call Centers
- Fosdick Customer Service Center
- The Internet
- Automatic Voice Response Solutions
- Mail Room
Order Processing
Our dedicated staff of programmers and data processing personnel provide a secure environment for the first phase of the orders. Orders received are presented to our approved Merchant Processors for authorization. Upon authorization approved orders are printed on labels or order sets and presented to our warehouse. If rejected orders are recycled/reprocessed or permanently rejected subject to decline code. Backorders, for out of stock items, are managed through our backorder system.
Continuity systems allow for shipments at regular intervals. Installment billing or multi-pay options are also available.
Complete access to reports and all activity is available through our Internet Web Interface. Please visit our MIS Team section for more information.
Fosdick Warehouse
Working in direct communication with our Data Center, our Warehousing Services Department will pick, pack and ship orders forwarded by the Data Center. Clients of Fosdick optimize their postage by selecting which location(s) they ship from. Reno, Nevada & Wallingford, Connecticut provide ideal shipping locations.
Fosdick Customer Service Center
Perhaps the most important aspect of any direct marketing program is to deliver great customer service that leads to repeat sales. Please visit our Customer Service Center section for more information.
Client Login
