Customer Service Center
Customer service is perhaps the most important facet of any fulfillment program. As consumers' options for purchasing increase, exceeding customer expectations is a major contributor to maintaining and growing your customer base.
Our customer service support includes:
- Database synchronized IVR
- Inbound customer service
- Inbound order taking
- Outbound customer service
- Refund, credit and return processing
- Mail and email correspondence
- Tracers and claims
- Chargeback investigations and reconciliation
- Call tags
- Customer messaging
- Extended hours of operation
- Upselling and scripted sales saving efforts
- Detailed Reporting
- Shared or Dedicated Environments
- Bi-Lingual Reps
Client Login
