Services
Credit Card Processing
Fosdick has a team of experienced operators expert in the process of credit card clearance who act as an extension of your staff and a representative of your company. We set up direct connections to your merchant processor and manage the whole process from input to approval and, of course, should there be a return, we handle the refund.
Installment Billing
With our advanced technology and years of experience in processing credit cards, we are the perfect solution for a company which employs installment billing. We seamlessly receive your billing instructions through our EDI interface, then process the cards in bulk, providing a comprehensive, real-time report of all billing activity.
Customer Service
Customer service is absolutely mission-critical to any direct-to-consumer campaign. Our Customer Service Call Centers will act as an extended voice of your company, focused on maintaining buyer satisfaction and ensuring that all consumer direct fulfillment concerns are addressed with the utmost care and thoughtfulness.
- Inbound customer service
- Outbound customer service
- Refund, credit and return processing
- Mail and email correspondence
- Tracers and claims
- Chargeback investigations and reconciliation
- Call tags
- Customer messaging
- Extended hours of operation
- Upselling and scripted save-the-sale efforts
- Detailed Reporting
- Shared or Dedicated Environments
- Bi-Lingual Reps
The result?
A level of customer service which will make you proud.
Pick, Pack, & Ship
With our over 2 million of warehouse space, we can warehouse and then pick, pack through our technologically advanced inventory infrastructure and processes. With our bi-coastal presence we can pick the products from the warehouse nearest your customer so as to minimize shipping costs. We offer favorable shipping rates and can provide same day shipping services if desired.
Return Processing
At Fosdick, we have many years of experience in handling returns. Our customer service personnel are well-schooled in dealing with such situations and are thoroughly trained on your product specifics so they can answer any questions. From there, we refund the appropriate amount of money, accept the return when it comes in and restock or return the product to the manufacturer.
Warehousing
With over 2 million square feet of warehouse space covering both coasts and our world-class experience in logistics and shipping, Fosdick is an excellent choice for your warehousing and bulk shipping needs. Whether you ship to retailers or wholesalers or both, Fosdick will service your needs with efficiency and professionalism.
Client partners can access a robust menu of essential reports on the Client Reporting Dashboard and/or via recurring automated email:
- B2B Order Inquiry
- B2B Order Entry
- Inventory Inquiry
- Inventory Control
- Inventory PO Entry
- Inventory Report
- Inventory PO Inquiry
- Inventory Kit List
- Select Order Inquiry
- +7 Reports
- Management Reports
- Customer Service
- Inventory Lookup
- Order Entry
- Request Return Label