Services

With our advanced technology and years of experience in processing credit cards, we are the perfect solution for a company which employs installment billing. We seamlessly receive your billing instructions through our EDI interface, then process the cards in bulk, providing a comprehensive, real-time report of all billing activity.

Customer service is absolutely mission-critical to any direct-to-consumer campaign. Our Customer Service Call Centers will act as an extended voice of your company, focused on maintaining buyer satisfaction and ensuring that all consumer direct fulfillment concerns are addressed with the utmost care and thoughtfulness.

• Inbound customer service
• Outbound customer service
• Refund, credit and return processing
• Mail and email correspondence
• Tracers and claims
• Chargeback investigations and reconciliation
• Call tags
• Customer messaging
• Extended hours of operation
• Upselling and scripted save-the-sale efforts
• Detailed Reporting
• Shared or Dedicated Environments
• Bi-Lingual Reps

The result?

A level of customer service which will make you proud.

Fosdick’s bi-coastal fulfillment locations account for over 2 million square feet of warehouse space. The  advanced inventory infrastructure supports fast, efficient pick and pack services. We are able to pinpoint ideal product locations based on a number of data points including:

• origin and destination shipping zones
• order size
• subsequent shipping rates within shipping region

This allows us to offer our own favorable rates in addition to same day shipping!his allows us to offer our own favorable rates in addition to same day shipping!

At Fosdick, we have many years of experience in handling returns. Our customer service personnel are well-schooled in dealing with such situations and are thoroughly trained on your product specifics so they can answer any questions. From there, we refund the appropriate amount of money, accept the return when it comes in and restock or return the product to the manufacturer.

With over 2 million square feet of warehouse space covering both coasts and our world-class experience in logistics and shipping, Fosdick is an excellent choice for your warehousing and bulk shipping needs. Whether you ship to retailers or wholesalers or both, Fosdick will service your needs with efficiency and professionalism.