Feb 3, 2021 | Blog, In the News
Here is a great piece from Leanna Nazzisi, Senior Manager of Customer Operations at BirchBox, via Digital Commerce 360. In the article, Leanna lays out some must do’s for brands in order to cultivate top notch customer service the whole year round, but especially...
Jan 29, 2021 | Blog, In the News
Starbucks COO, Rosalind Brewer is taking the reins from Stefano Pessina, and stepping up at CEO of Walgreens Boots Alliance. The drugstore chain and retailer confirmed Brewer’s hiring in a statement Tuesday evening. Of course, Executives leave and step into new...
Jan 26, 2021 | Blog, In the News
Grocery-delivery service Instacart is laying off roughly 1,900 workers, including those who have recently unionized. In most cases, these workers are independent contractors, meaning they are not technically employed by Instacart. Rather, the company employs their...
Jan 1, 2021 | Blog, Uncategorized
#DTC #HAIRCARE #OMNICHANNEL In the late spring, with Covid cases rising, ecommerce order volume surged. What ensued was a shipping season with numbers that rivaled holiday peaks. These numbers were intensified for supply chain pros hit by staffing issues related to...
